Help Center

Customer FAQ

Gift Cards

Gift card limitations

How long do I need to wait to receive my gift card?

Can I split an order between a gift card and a credit card?

Can I use less than the full value of my gift card?

Do sale pricing and discounts apply to purchasing gift cards?

Can I refund a gift card?

Can I refund purchases made with a gift card?

Can I buy multiple gift cards in one order? Or purchase a gift card with other products?

Can I set custom values?

How can I check the balance of my gift card?

What do I do if I lose my gift card code?

Can I add value to a gift card?


How do I update my customer account?

How do I create an account?

How do I change my account password?

Our products ♡

What are "Daily" designs?

What is a "Grab Bag"?

All about our products

All about our allover printed

Care Instructions

Returns, Exchanges and Damages

What happens if I receive a damaged or incorrect product?

My tees have an odor, is this normal?

Returns and exchanges policy


Why is my credit card being declined?

Do you offer price adjustments?

I didn't receive an order confirmation email. Did my order go through?

Is my credit card transaction secure?


Can I use more than one coupon per order?

My coupon code won't work - Help!


Shipping policy

Shipping insurance

Do you ship Internationally?

How long will it take to get my order?

I think my order may be lost, what should I do?

What happens if tracking shows "Return to sender"?

Will my order ship in one package?

Can I make a change to my order or cancel it?

How do I check the status of my order?

How much is shipping?

International customs duties and taxes


Does TeeFury have an affiliate program?

Mystery Club

When will I get my product?

How much is Mystery Club shipping?

What if I need it by a specific day?

Do you offer international shipping?

How do I sign up?

Can I modify my subscription once I've subscribed?

Mystery Club Types

When am I billed?

How can I cancel my subscription

How often will I get the mystery club product/s?

Can I do a one-time purchase?

Special requests and ideas

How do I change my address?

Discount codes

Returns and Exchanges

Artist FAQ

Becoming an artist on TeeFury

Why wasn’t my design accepted for print?

Who retains the copyright to my work?

What type of print file should I submit?

What type of artwork are you looking for?

Submission guidelines

What's in it for me?

How do I submit my work?

I’m an artist on TeeFury, but I have more questions.

How can I update my username, PayPal, or contact email address?

How do I promote my work?

I’m having trouble uploading my high-res artwork - What can I do?

My design was only featured for 24 hours - Where did it go?

How can I check the sales of my design?

How will I know when my design is live?

What is your DMCA Policy?

General questions about Art on TeeFury

Want to become a TeeFury artist?

What is the deal for TeeFury artists?

Who designs the work on TeeFury?

Do the artists on TeeFury get paid?

How can I contact an artist on your site?

I have an idea, but I’m not an artist - Can TeeFury create my design?

Art Submissions

Can I submit art for allover printed items?

How do I submit my art?

How do I update my artist account?

Commission & Payments

How much is the commission?

How and when do artists get paid?

Printing 101

What is DTG printing?

Why DTG printing?

Where are your garments printed?

Stolen Artwork

What does TeeFury do to prevent stolen works?

I’m an artist and noticed my design has been stolen!

I noticed a stolen design on TeeFury - What can I do?